20 years of experience in Design and Digital Services. Familiar with organizations’ strategic issues such as Digital Transformation, New Distribution Models and Omnichannel Experience, I’m used to operate in complex organizational contexts. I bring companies a User-centered Design approach to leverage new business opportunities or to optimize their existing services.
More about experiencesUnderstanding the business, the end-users, the organization and its processes to define strategy, objectives and success metrics.
Formalization of knowledge and findings into shared and understandable documents. Making products & services tangible.
Build, scale and animate DesignTeams. Manage collaboration and interactions with other teams and expertise.
Tool agnostic, I easily adapt to fit into organizations’ framework and processes.
Role: Lead Designer
Duration: 24 months
Team: 7 Designers
Taking omnichannel integration to the next level and deploy e-commerce. Rethink the omnichannel purchase journey and the complementarity of online experience and physical network to support customers all along the buying process.
Role: Lead Designer
Duration: 12 months
Team: 2 Designers
Support the business teams in the framing and design of new services (payment method, mobility, catering, experiences) and their integration into the transactional ecosystem and loyalty program. Supervise the agency involved in the production of the assets for new ALL brand.
Role: Lead Designer
Duration: 20 months
Team: 7 Designers
Initiate the first step of the digital transformation at Renault Group and build the foundations of their digital ecosystem. The objectives were to integrate user-centered design in company’s mindset, setup a dedicated Design team and move from a V Model to Agile at Scale.
Role: Lead Designer
Duration: 2 months
Team: 2 Designers
Take advantage of the modernization of the kiosk fleet to review the in-store ordering experience and setup the foundations for a unified ordering interface (web, app, drive, in-store).
*Folio can be provided on request
